Inspiration from Watsons selling masks online
The retail industry should keep pace with the times, and technological innovation is indispensable. Watsons launched its online reservation system earlier, which sold a large number of masks on the premise of reducing crowd gathering. The new move won applause. It also surprised many enterprises by the wide application of the online reservation system, which has exceeded the traditional functions of restaurant table reservation or medical office appointment. The connection between the online reservation system and the internal management system is more in line with the trend of “system automation” to save expenses, and can realize 24-hour operation mode for accounting or customer management. Online reservation system, system automation scheme and other projects that enhance competitiveness from scientific and technological solutions are all applicable to TVP technology voucher HK $600000. To know more about technology vouchers, share the new trend of online reservation system below.
Online reservation system becomes a new value-added point
The goods or services that are hot or supplied on demand are applicable to the online reservation system for sale. In addition to online diversion and early determination of demand, more importantly, customers can prepay fees through the online reservation system, which can bring cash flow to the company at the reservation stage.
The online reservation system can arrange customer diversion, reservation, payment and customer management after reservation, bringing higher customer satisfaction. From the two major objectives of improving sales and reducing costs, the advantages of online reservation system are obvious:
- 24-hour operation, real-time confirmation of booking results, to meet customers' independent consumption mode;
- It is not limited by manpower and can handle a large number of reservation orders at the same time;
- Connect the booking service to the payment function to ensure that the company receives cash flow;
- Check the process, cancel the appointment, change the appointment time and other cumbersome instructions can be processed in real time;
- The automatic function of online reservation system can send SMS or email prompt on time, saving manpower;
- Data of sales data is convenient for processing and analysis.
Automation Scheme of Online Reservation System
Under the general trend of emphasizing system automation, connecting online reservation system with other internal systems can accelerate process automation and improve operational efficiency. For example, by connecting the online reservation system with the accounting system, the electronic bill can be sent after the reservation is confirmed or according to the service delivery date. When the customer completes the payment procedures through the online reservation system, the relevant payment records can also be synchronously updated in the accounting system, which not only reduces the traditional operation of relying on the accounting staff to issue and enter the bill, but also avoids the misunderstanding between the sales department and the accounting department due to the lack of information circulation.
Connecting the customer management system (CRM) with the online reservation system is also one of the scientific and technological solutions for system automation. When the data of the online reservation system is connected to the customer management system CRM, it will help customers analyze the reservation and consumption information of customers under different promotional activities. Enterprises can send flash booking discounts to specific customers through the CRM system to promote the consumption experience.
Online reservation system quotation
Under the automation system scheme, the online reservation system will be more flexible. When quoting for the online reservation system, you can refer to the following basic information to develop the project framework, and require the online reservation system supplier to join the various system automation docking schemes:
1) Add the web interface of the online reservation system from the company’s web page or the company’s social media to provide customers with an online reservation window;
2) Establish a real-time schedule and update it according to the customer’s reservation;
3) Add online collection function to let customers confirm reservation instructions through online payment;
4) Establish automatic prompt function to prompt customers to attend the booked activities through SMS or email.
