Chatbot - 24/7 Customer Service Support
As a 24/7 customer service response, chatbots can instantly and quickly solve customer problems. According to customer business needs, design routines and FAQs to help speed up the processing of daily product and service inquiries, even complaints and other large amounts of customer information.
The system can also authenticate users and facilitate user-specific information and transactions. Moreover, according to the customer's response, the conversation can be transferred to manual customer service for further follow-up when necessary, such as product inquiry, reservation, change of reservation, etc., to improve the customer service experience.