CRM - Transform Your Business With Leading It Solution Providers.

Customer management system

Adaptive CRM provides a 360 ° customer management system, which is clear from every interaction and communication with customers, to purchase records, preferences, consumption power, etc. The system supports member bonus points, recommendation bonus and member plan. It can also view and track customer data and performance in real time

Features:

• Improve interaction and relationship with customers
• Improve customer service experience
• Improve service quality
• Reduce manpower and automate daily work
• Growing customers

It is convenient for the sales team to track the information of each customer in real time and provide product/service suggestions that are most suitable for customers’ needs.Through perfect customer relationship management, improve the overall satisfaction of customers and establish brand loyalty.

Focus marketing

The core concept is to "differentiate" consumers. The more detailed the customer group, the more accurate the promotion.

Through the customer management system, we can carry out multi-level and dimensional analysis, identify customers with higher profitability, and deal with them in a more cost-effective way to improve the marketing volume.

Whether it is B2B or B2C market, market analysis and understanding of the needs of target customer groups can effectively improve brand or product awareness, and thus improve the conversion rate.

Membership plan and bonus management

Different businesses can develop membership plans suitable for their own businesses according to their needs. Membership levels can be based on customers' gender, region, purchasing power, etc. Members of different levels can also set their own membership period, points plan, birthday discount, discount and so on.

Accelerate customers' decision to buy again by providing more discounts.

In return, guests will continue to use and shop in the form of members, enhance customer satisfaction and stay rate, and ensure a good reputation in the market.